If your customer wants you to send them an e-invoice, they will need to provide you with their e-invoice address. An e-invoice address is a type of ID that can take several formats, depending on the country your customer is based in and the e-invoicing service provider they use.
Some of the most common formats include VAT number, Orgnr, GLN, DUNS, IBAN and OVT. It is important for you to ask your customer what format the address is, since this is an obligatory field in the customer information in Zervant.
A couple of helpful sources for you to learn more about e-invoice addresses can by found with our e-invoicing partner Basware:
An e-invoicing operator is a service provider that routes the e-invoice in .xml format to the recipient. You can compare this to the mobile operators who can route your calls from a Vodafone network to a recipient who uses O2 as their mobile operator.
Our e-invoice operator is Basware. Check here for the list of operators Basware cooperates with. Your customer’s operator needs to be present in this list for the e-invoicing to work.
Our options are PEPPOL or Non-PEPPOL. PEPPOL (Pan European Public eProcurement On-Line) is a network that an e-invoicing operator can belong to. Your customer should inform you if their e-invoicing operator belongs to PEPPOL. If you, or they don’t know, you can just leave this field empty.