To get started with Live Remote Assistance you will first need to contact a member of our support team, who will determine the nature of the problem, and then agree on a time slot for the remote assistance if needed.
How it works:
A member of our support team will first communicate with you via email (a support ticket) to determine the nature of our issue, and to try and solve it. If the issue can't be fixed then a time slot for Live Remote Assistance will be arranged.
Once we have decided on a time and date, you will receive a link through which you can download the programme you need to access Live Remote Assistance. It is a small, virus free application that doesn't require installation, and is available for either Microsoft Windows or Apple macOS.
After having read and accepted Zervant’s Live Remote Assistance disclaimer, the programme you downloaded will load (it does not require any further installation on your part). Once the programme connects to the internet, we will be able to see your computer screen in our administration panel, and will initiate the screen sharing session.
With your permission, our technician will be able to view your screen and share control of your mouse and keyboard. We will do our best to diagnose and/or correct your issue as fast as possible. We may also initiate the chat function if we have any additional questions during the session.
After the session is done, our technician will end the connection and someone from our support team will provide you with a summary report. Please note is that it is not possible for us to use Live Remote Assistance without your consent, or if you do not download and open the programme sent to you in the link.
When the session is done, you may delete this programme, as it is no longer needed. It will not leave any trace on your computer.
Download Live Remote Assistance here:
|Download for Microsoft Windows
(Compatible with Windows XP or later)
|Download for Apple macOS
(Compatible with macOS 10.10 Yosemite or later)