1. Make sure you use a supported browser that is up to date
After prolonged testing of Zervant and its features, we have concluded that some issues may occur when using older browsers versions. Please note that we do not support Internet Explorer at all anymore. For this reason, before you proceed with the troubleshooting please make sure that you're using a supported internet browser.
We support Windows/macOS/Linux operating systems using the latest versions of:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Apple Safari
You can check which version you're running by navigating to Help and selecting About or Settings -> About on most browsers.
2. Refresh the page
Most issues can be resolved by simply refreshing the page in browser. Look for refresh icon (which is usually located next to the address bar in most browsers). The refresh button usually looks like this:
If you still have issues, please proceed to the next step.
3. Clear browser cache/cookies
Your browser has a folder in which certain downloaded items have been stored for future use. Graphic images (such as buttons and icons), photos, and even entire web pages are examples of items which are saved or cached. When visiting a webpage your browser checks if a copy of the files on the page is in its cache already. If so, it will save the visitor some downloading and make webpages load faster. Some browsers refer to it's cache also as Temporary Internet Files.
There are some situations when bypassing your browser's cache is preferred. Just clicking the refresh button (or pressing F5) won't be sufficient in this case, because this reloads the webpage while still using the old files from the cache. You need to refresh your cache first and you can find step by step guides to do this below. This will force the browser to re-download all the latest data from Zervant:
In the browser address bar enter:
Click on the Options menu (on the right of the address bar) and select Settings. Then select Clear browsing data... under Privacy. If you don't see the option, you might have to click on + Show advanced settings to make it appear.
Select the following browsing items to clear (or you can select them all):
Cookies and other site and plug-in data
Cached images and files
Hosted app data
From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
Click on the Clear browsing data and exit/quit all browser windows.
Click on the menu icon (next to the address bar) and select History from the menu. From the History menu, select Clear Recent History.
From the Time range to clear: drop-down menu, select the desired range. To clear your entire cache, select Everything.
Next to Details, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Click Clear Now. After that, exit/quit all browser windows.
In the top right, click the Hub icon (looks like three horizontal lines).
Click the History icon, and then select Clear all history.
Select Browsing history, Cookies and saved website data and Cached data and files. After that, click the Clear button.
After the All Clear! message appears, exit/quit all browser windows.
From the Safari menu, select Clear History and Website Data...
Select the desired time range, and then click Clear History.
Go to Safari > Quit Safari or press Command + Q to exit the browser completely.
4. If this didn't solve your issue, please contact our customer support
If you're still experiencing issues with software functionality and you did the above steps, it may be time to contact support and describe your problem. We'll respond in timely manner and assist you with the resolution of the issue that you're experiencing.