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FAQ


Most searched: invoice, customer, free

Why hasn’t the payment for my Premium plan been successful?



Here are the most common reasons:
  • Incorrect credit card number or expiry date.
  • Insufficient funds.
  • The bank or credit card company was experiencing technical issues when the transaction was processed.
  • Some international transactions can be refused by a credit card company.

Suggested actions:
  • Check the card’s balance.
  • Check that you have allowed online and international payments with the card.
  • Check the card details.
  • Try again later or with another card.
  • Contact your bank for more details about the issue.




Last Updated: Nov 30, 2018 11:10 AM

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