My customer has not received the invoice I sent. What's wrong?

Zervant sends the invoices through an e-mail account If your customer claims that they have not received your invoice, please ask them to check their spam folder, and to add as a trusted sender. There is chance that the receiver has high security settings in their e-mail account that blocks noreply@ e-mail addresses.

You can also follow up on the current status of your invoice under the Invoices tab, by choosing the invoice, and clicking on the History tab on the bottom right. If the status says Email delivery failed, please check that the customer's email address is up to date or try again.

Last Updated: Sep 05, 2018 05:57 PM
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