Issuing credit notes (UK)



A credit note is a document issued by a seller to a buyer. A credit note is issued in the circumstance of a previously issued invoice needing to be eliminated (e.g. in the case of damaged goods or errors in issued invoice). A credit note can also be issued if a customer returns goods to you, the balance of payment is then settled by issuing the credit note.
 
The credit note must show the following information:
  • Why it was issued
  • The total amount credited, excluding VAT %
  • The number and date of the original VAT invoice​

A credit note issued in Zervant lists the products, quantities and agreed prices for products or services the seller invoiced the buyer and are now to be reversed.

In Zervant you can create a credit note of an invoice marked as Not Paid.

How to create a credit note
1. Go to the Invoices tab.
2. Choose invoice on the left.
3. On the right side of the screen, click More -> Credit note.
4. Our system fills the information of the original invoice automatically.
5. After approving the credit note, the original invoice and the credit note are marked automatically as paid. The credit note will be automatically assigned the next number in your invoice numbering sequence.

Partial credit notes
We don't offer partial credit notes yet, meaning that you can unfortunately not change the amount to be credit noted. This is something that we will develop in the future.

What you can do:
1. Create a credit note normally. It cancels the original invoice's amount entirely.
2. Create a new normal invoice with the correct amount.
3. Send the new normal invoice to your customer and explain in the Message field the error/mistake in the original invoice. Refund your customer the difference if needed.

Example:
Original invoice 100eur, but you wanted to create one for 50eur.
Credit note -100eur.
Normal invoice 50eur.


 
Please note:
  • At this time it's not possible to create credit notes for Custom Payment Schedule invoices.
  • If you need to delete a credit note, mark the invoice as Unpaid then click More -> Delete. ​Once deleted, a credit note cannot be restored or copied as new. However, you can always create it anew from the original invoice.




Last Updated: May 14, 2019 01:17 PM

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